Pizza and Drinks Fridays
The Role …
This is a key role within the Retail Technology team. A diverse and exciting team covering all areas of technology within our UK & Irish Retail estate. You will be central to ensuring that our Retail systems, services, and infrastructure work reliably and securely.
The ideal candidate will have a strong track record of success in managing a Technical Support Team. This position requires technical expertise in modern Telecommunications. Excellent customer service along with strong communication skills are required for this position. We are looking for an energetic, hands-on leader who can help to manage and expand the knowledge, skills, and abilities of the existing Technical team with the mission of providing excellent customer service.
Reporting to the Retail IT Application Support Manager, you will lead a team of Support Desk agents that provide first level support, undertaking hiring, training, coaching and performance evaluation. Liaising with wider business teams to drive operational improvements through Product, development and infrastructure stakeholders as well as Identifying and proposing potential improvements to our services, tools, documentation and KPIs.
What you'll be doing…
What we need from you…
Education, Qualifications & Experience
Specific Job Skills required