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Retail Automations Analyst / Engineer - 2202


Retail Automations Analyst / Engineer

  • Primary Location:
    Clonskeagh Office
  • Contract Type:
  • Employment Basis:

Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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The Role...  

This is a key role within the Retail Technology team. A diverse and exciting team covering all areas of technology within our UK & Irish Retail estate. You will be central to progressing automation across our Retail Systems. 

We are looking for a talented Automation Analyst / Engineer to drive forward automation of our IT Services our Retail systems. The role is Permanent Role. You will work closely with Product Owners, Developers and Support Teams to identify opportunities for automation, analyse requirements, create automation routines including maintenance overtime. 

What you'll be doing...  

  • Identify manual processes within Retail that would benefit from automation
  • Create and maintain user journeys and automation routines
  • Gathering end user feedback, making changes where relevant
  • Give training and support automation rollout in Retail
  • Provide support on Chatbot integrations including complex dialogue and automation features.
  • Ensuring relevant training on automation tools is provided to supporting teams
  • Identifying bugs/issues and raise with relevant teams.
  • Ensure all issues are followed through to resolution
  • Have an awareness or knowledge of RPA technologies and their benefits and limitations.
  • Coordinator or the Retail Automations forum and the ingest of Retail automations pitches.
  • Engage with other automations teams (PP RPA team , CS Applications team, Retail TSD Watson Admin , Nexthink, IBM, Liveperson) to develop or enhance automations within Retail. 

What we need from you... 

Experience & Qualifications

  • Knowledge of software development and testing cycles.
  • Trained and proficient in IBM Watson and UIPath RPA automation tools.
  • Excellent communication skills, both verbal and written.
  • Strong analytical and problem solving skills.
  • Self-motivated with an ability to work effectively with other teams.
  • Strong attention to detail.
  • Organised and quality driven.
  • Knowledge and understanding of betting industry is an advantage but not essential


Close map
Clonskeagh Office
Unit 1-4, Paddy Power, Power Tower, Belfield Office Park, Beech Hill Road, Dublin, Dublin 4, Ireland, DUBLIN 4

This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing