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Research Manager - 2663

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Research Manager

  • Primary Location:
    Clonskeagh Office, Hammersmith Office
  • Contract Type:
    Permanent
  • Employment Basis:
    Full-Time
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Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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The Role...

We are seeking a Research Manager to join our PPB Research Team. PPB is part of a wider Flutter UK&I division which houses the Sky Betting and Gaming, Paddy Power and Betfair brands. In this role you will lead on market and brand performance measurement initiatives across our Sports, Gaming and Bingo businesses. A key part of this role will be the development and embedding of a new in-house brand tracking program across each of brands and product verticals. The brand tracking program, along with other complementary data sources, provides vital information that you will leverage to help our businesses assess performance against their respective strategies, inform decision making and identify opportunities for growth.

In this role you will manage a team of three research executives across multiple locations. Are you an experienced market researcher that is comfortable with directing large tracking programs and has a track record of delivering analysis and interpretation of multiple data sources to develop a consistent customer and category narrative? Do you have extensive experience in research and analytics and are adept at effectively translating this type of information into clear and actionable findings? Importantly, are you a strong people manager with experience in team development, stakeholder management and prioritisation? 

What You'll be Doing... 

You will have significant visibility across the Flutter UK&I division, both with stakeholders and other analytics/insight functions. As such, the ability to collaborate with other teams and bring the voice of the customer closer to business metrics is an integral part of the role. Your key responsibilities will include:

  • Act as the “voice of the punter” to enable the business to make informed decisions based on deep customer understanding and insight
  • Take ultimate responsibility for the development and embedding of a new in-house brand tracking program across each brand (Sky Betting and Gaming, Paddy Power and Betfair) and product vertical (Sports, Gaming, Bingo)
  • Aid the business in understanding our position and opportunities in the online betting/gaming/bingo markets, continuously looking at market trends and competitor activity
  • Manage key supplier relationships and continuously optimise ways of working to ensure smooth project delivery
  • Be responsible for the line management and development of the UK&I Tracking Team
  • Respond to requests for analysis and be a key voice for prioritising workload – ensuring the most important strategic projects get the necessary resource.
  • Work with multiple stakeholders to better understand online bettors in the UK&I, their motivations and our brand performance against them

What We're Looking For... 

  • Excellent project management skills
  • Numerate with experience in research or data led environments
  • Experience of statistical packages – particularly, Q
  • Advanced use of Microsoft Excel
  • Solid knowledge of quantitative statistical research techniques and measurements
  • Attention to detail and ability to work in a fast paced, digital environment
  • Strong communication and presentation skills
  • The ability to distil large amounts of data into actionable recommendations
  • Strong business acumen and the ability to see commercial opportunities
  • Proactive mind-set (essential), industry knowledge (highly desirable)
  • Ability to think logically and strategically

Qualifications, Experience, Other...

  • Highly numerical / analytical graduate
  • 5+ years insight experience either client side or research agency (or equivalent)
  • Regular travel between Dublin, London, Leeds

 
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Location
Betfair, Winslow Road, London, Greater London, United Kingdom, SW11 1TN
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This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing