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Production Operations Technician - 1751

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Production Operations Technician

  • Primary Location:
    Clonskeagh Office
  • Contract Type:
    Permanent
  • Employment Basis:
    Full-Time
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Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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The Role 

Production Operations are responsible for ensuring the stability and performance of all products and services for our customers. The team monitor and support all customer facing products and services and their underlying infrastructure and applications on a 24/7/365 basis.We do this by proactively monitoring all customer activity and our production technology environments. Reacting immediately in the event of an incident and driving mttr to the shortest time possible. Communicating clearly with our stakeholders at all times. Building trusting relationships by always being available, approachable, responsive, proactive and engaging.

What You'll be Doing...
Key Responsibilities:

Active monitoring of all communication, alerting and monitoring channels for any indications of impact to services or deviations from normal operational health
• Perform full lifecycle incident management for all priority incidents across Technology including logging, troubleshooting, first time fix, escalation and triage
• Provide the front line of engagement for technology for internal and external stakeholders including departments from across the Flutter group, Third Parties and B2B Partners
• Develop an in-depth understanding of products offered within the business and build your own network of key personnel across the PPB and the wider Flutter group

What We're Looking For...
Experience:

• Experience with any of the following : AWS, Azure, Sensu, Git, Splunk
• Strong communicator, both verbal and written
• Work on a process of continuous improvement
• Team player, who strives to maximise team and departmental performance.
• Management of priorities and deliverables
• Agility, drive, output and performance under pressure
• Ability to cover 24/7/365 shift rota, including nights and weekends and bank holidays


 
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Location
Clonskeagh Office
Unit 1-4, Paddy Power, Power Tower, Belfield Office Park, Beech Hill Road, Dublin, Dublin 4, Ireland, DUBLIN 4
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This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing