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Product Planning & Performance Executive - 0416

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Product Planning & Performance Executive

  • Primary Location:
    Hammersmith Office
  • Contract Type:
    Fixed Term Contract
  • Employment Basis:
    Full-Time
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Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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6 month Fixed Term Contract

 

The Role

The Product Planning and Performance Executive will be PPB's key source of understanding of our customers' digital experience across all products and platforms. You will be working on projects to ensure data collation and tools are in place to consistently, reliably and accurately track our customers' digital product experience. Using this data you will be generating insights to identify Product opportunities and make recommendations to teams that will ensure we are providing our customers with the best digital products and that we are their favourite online betting site.

The role will require you to work closely with Product and Technology teams to drive further understanding of site performance and how our customers interact and behave onsite through the use of quantitative and qualitative data. Some questions you will be helping to answer are;

  • Speed and Performance– How fast is our site?
  • On-Site Survey (NPS)– How do our customers rate us?
  • App store market trends – What other apps are our customers using?
  • Onsite Behaviour – Where are customers displaying struggle?

 

What you will be doing

Responsibilities:

Customer Experience

  • Champions the needs of customers; supports teams to define and deliver solutions that exceed customer expectations; prioritises customer satisfaction and builds commitment in others to provide outstanding service
  • Help teams to understand drivers of performance, behavioural attributes pain points, customer journeys and uses evidence to demonstrate customer needs
  • Work with the Product teams to identify opportunities to improve the customers' onsite experience
  • Metric obsessed, monitors and reports on product performance and customer KPIs, aligned to the overall PPB strategic goals

Business Acumen

  • Ensure alignment and availability of Metrics to support measurement of Product Strategy
  • Provide clear analysis, insights and reporting
  • Work with Product and Commercial stakeholders to make decisions based on data
  • Responsible for making recommendations on performance improvement decisions to Product teams

Market Orientation

  • Has a good understanding of drivers of customer behaviour and commercial performance
  • Has a good understanding and insight into product, technology and market trends to define and recommend opportunities and influence strategy

Technical Skills

  • Ability to measure and track key product performance and report clearly and concisely
  • Work with customer facing, Commercial, Trading, Exchange and Technical teams to identify optimisation opportunities and improve product performance
  • Support and work with teams during product launches to measure performance
  • Proactively interrogates data to derive insights that highlight potential customer problems or opportunities to improve existing Products
  • Proficient in SQL, Excel and Google Analytics
  • Use hypotheses methodology to structure questions and insights

What We're Looking For...
Skills & Experience Required:

  • 1+ years' experience as an analyst, supporting operational and/or commercial teams in industry
  • Strong communication and presentation skills
  • Experience of working in project groups
  • Proficient in Excel, SQL and Google Analytics
  • Knowledge of online/offline sports betting and gaming an advantage
  • Having a naturally inquisitive mind-set is a must. Wanting to understand behaviour, look for patterns, and find great things are key for the role

 


 
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Location
Hammersmith Office
Betfair, Winslow Road, London, United Kingdom, W6 9HP
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This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing