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Insights Analyst - 3927


Insights Analyst

  • Primary Location:
    Clonskeagh Office
  • Contract Type:
  • Employment Basis:

Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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The Role...

Do you have a relevant degree in a numerate field, like mathematics, data analytics etc.? Do you have 1+ years' Data Analysis and insight experience (this would be an advantage)?

The Customer Insights team is responsible for delivering insight and analysis to assist in the development of and implementation of improvement projects across Customer Operations that would particularly benefit customer experience and drive operational efficiency. We work on driving insight across all these areas and in close collaboration with these teams.

What You'll be Doing... 

You will collaborate with areas such as Customer Support, Fraud, Payments and Responsible Gambling in the detailed analysis of large, complex datasets. You'll utilise data to identify areas of improvement to help shape how the business operates efficiently, with benefits for the customer and the customer operations department. Measuring ROI/Impacts on changes made, turning the results into management information consumable by senior management (including Executive committee level). You'll become a subject matter expert within the business on understanding the relationship between customer interaction data and the value driven by customer operations performance data.

  • The Insights Analyst will report to the Customer Insights Manager for Customer Operations Insights.
  • Measure and analyse historical Paddy Power Betfair interaction strategies and report on trends.
  • Conduct research and analysis into the primary drivers of customer contacts.
  • Build and maintain reports for various teams within the department, using a variety of BI tools.
  • Assisting the team with completing ad-hoc insights requests from the business.

What you'll need...

Do you have a relevant degree in a numerate field, like mathematics, data analytics etc.? Do you have 1+ years' Data Analysis and insight experience (this would be an advantage)?

  • Experience using SQL is essential.
  • Experience in Business Intelligence or Management Intelligence is advnatageous.
  • Experience using Python or R is an advantage.

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Clonskeagh Office
Unit 1-4, Paddy Power, Power Tower, Belfield Office Park, Dublin, Dublin 4, Ireland, DUBLIN 4

This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing