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Head of Performance & Commercial Operations, Gaming UKI - 2616


Head of Performance & Commercial Operations, Gaming UKI

  • Primary Location:
    Clonskeagh Office, Hammersmith Office
  • Contract Type:
  • Employment Basis:

Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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Role Overview:


Reporting to the Commercial Director, Betfair Gaming UKI, you'll be responsible for the reporting and analysis of the commercial performance while driving key decisions for the future success of the business through your commercial insights. You'll also lead on the Gaming commercial operations agenda across various key projects in the sustainable gambling, regulatory and risk management space. You'll lead a team of 5 and be a proud Betfair Gaming Leadership Team member.


What you'll do:


  • Lead on performance reporting and analysis for the business. You'll simplify complex problems and communicate succinctly to senior stakeholders
  • Lead on major strategic and commercial analysis to influence the short and long term direction of the business
  • Coordinate & supervise the performance team backlog to ensure appropriate performance and analytics support is offered at all levels effectively
  • Coach, develop and lead a team of talented commercial analysts
  • As a business user, identify major data & reporting capabilities enhancement with the objective of provide better insights more efficiently
  • Represent the Betfair Gaming business and co-lead on a number of key regulatory and sustainability initiatives; influencing decisions, estimating benefits and commercial impact, implementing best practices and measuring results
  • Lead the team responsible for core Gaming operational and risk management areas, including stake limits, major loss occurrences, major customer issues escalations
  • Represent the Betfair Gaming Business as a passionate Leadership Team member within the wider Flutter UKI group, also co-leading on all development, wellbeing and recognition initiatives for the Betfair Gaming team members


Behavioural Competencies:


  • Leader- Lead your team as opposed to manage, put your staff first and drive the outcomes for the business
  • Analytical – able to take large data sets and find answers and actions to drive the business
  • Business narrative – can consume multiple plans from stakeholders and playback a clear and concise view for senior management teams
  • Adaptability - able to switch seamlessly between a variety of key tasks and to execute upon those
  • Resilience – able to remain calm and deliver under pressure. Able to provide firm answers in ambiguous business decision making scenarios
  • Willingness to learn - the desire to improve oneself and learn more every week
  • Strong personal presence and presentation - ability to feel comfortable when surrounded by senior stakeholders and speak with confidence


Education, Qualifications & Experience:


  • Proven track record of commercial experience
  • Previous head of level experience in a B2C environment, owning a functional area
  • Analytical thinker and proven experience of working in large data sets and driving action
  • Understanding of the Gaming business and industry a plus. Experience in it a strong plus.
  • A demonstrable understanding of commercial performance and how levers within a business can be used to influence that performance 
  • Experience in working with a very wide variety of stakeholders across a complex / matrix organisation

Close map
Betfair, Winslow Road, London, Greater London, United Kingdom, SW11 1TN

This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing