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Head of Payments - 3382


Head of Payments

  • Primary Location:
    Clonskeagh Office
  • Contract Type:
    Fixed Term Contract
  • Employment Basis:

Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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Head of Payments

The Head of Payments is responsible for the development and execution of the payment's strategy for both the Paddy Power and Betfair brand, a strategy that positions both Flutter UK&I and Intl as a market leader in the online payments space. The Head of Payments is also responsible for all Commercial and Operational facets of Payments.

Reporting to the Managing Director of Customer Operations, the Head of Payments will be an expert in the field of online payments, have the customer at the heart of all that they do whilst maintaining a strategic, “big picture” view on things and be passionate about achieving excellence and developing talent within their team.

What you'll do:

  • Work within the Customer Operations Leadership team to develop and execute the payments elements of our Customer Operations strategy and ensure it is aligned to the overall Flutter UK/I and Intl strategy.
  • Responsibility for delivery of payments operational activity on a day to day basis as well as leading, developing and executing the Payments Strategy with the Payments Leadership Team.
  • Responsibility for ensuring we have a resilient service with effective business continuity plans to enable fast switching to backup providers.
  • Lead our global payment efforts strategically and operationally for our c.+100m annual transactions across both Paddy Power and Betfair brands.
  • Sponsor key projects and initiatives at division and group level.
  • Responsible for future proofing our customer payments infrastructure against the wider business and group strategy.
  • Ownership of a large payment's budget of c£30m ensuring that budget targets are managed rigorously.
  • Ongoing optimisation of payments services to ensure we maximise success rates and cost per unit pricing/fx rates etc..
  • Lead our commercial partnerships with our global payment partners, including working on group deals across Flutter.
  • Liaise with the wider Flutter group Payments functions on strategy, partnerships and operational excellence.
  • Lead the Payments analytical team to deliver excellent Payments insights to help drive future payment initiatives and optimise on existing payment performance.
  • Engage with key executive and senior internal stakeholders across many functions, namely; Commercial, Product, Technology, Compliance and Finance functions.
  • Constantly develop a high performing payments team – providing mentorship, coaching and identifying high performers and working with them to achieve their goals, including career development opportunities
  • Be accountable for fostering a culture of respect, change and learning amongst the teams

Who we're looking for:

  • The ideal candidate must have 8+ years' experience in the eCommerce Payments space.
  • Be an expert in all aspects of online payments – you will be required to have a clear understanding of what is going on across the Global Payments industry ensuring PPB remains at the forefront of customer innovation.
  • A senior payments leader within an international customer-facing company with a global outlook.
  • Strong existing Payments industry and banking relationships.
  • Experience of leading and developing a high performing team.
  • Articulate and confident in interacting with business stakeholders, along with external clients.
  • Strong commercial and strategic acumen.
  • Demonstrable experience of driving efficiency (including cost, use of technology, etc.) whilst delivering a “best in class” customer experience.
  • Ability to work to tight deadlines and manage expectations.
  • Bachelor/Master's degree in a business or technology discipline.

Close map
Clonskeagh Office
Unit 1-4, Paddy Power, Power Tower, Belfield Office Park, Beech Hill Road, Dublin, Dublin 4, Ireland, DUBLIN 4

This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing