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Director of Operational Risk - 2439


Director of Operational Risk

  • Primary Location:
    Clonskeagh Office, Malta
  • Contract Type:
  • Employment Basis:

Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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Company Profile:

Flutter Entertainment plc is a market-leading international sports betting company which operates a number of the world's leading brands: Paddy Power, Betfair, Sky Betting & Gaming, Pokerstars, Sportsbet, FanDuel, TVG and Adjarabet


Role purpose:

Reporting to the MD UKI Customer Operations the successful candidate will have a keen interest in the areas of Safer Gambling, Anti Money Laundering and Fraud Prevention.  The role will have responsibility for all of the risk operations functions within the Paddy Power and Betfair brands which are run from sites in Dublin, Malta and London as well as implementation of the strategic operational risk initiatives of the business as we aim to lead a race to the top.  The role holder will be a passionate people leader who is also able to communicate effectively with members of the UKI Leadership team at CEO level when providing updates on matters relating to operational risk and regulatory change.   The role holder will need to be experienced and aware of legal & regulatory requirements and keep up to date in a rapidly changing industry that is in the middle of a period of significant change.




Leadership of the Operational Risk teams which are responsible for the day to day monitoring, detection and action/interactions with customers from a risk perspective including :-

§  Safer Gambling & CDD

§  Anti Money Laundering (AML)

§  Fraud

Ensuring the teams deliver on all operational targets maintaining all workstreams within agreed service levels and closely monitoring the quality of the teams activity to ensure it is delivering the necessary regulatory and commercial outcomes.

Working with key teams e.g Product/Tech/Commercial to ensure that we design and deliver the optimum experience balance e.g A customer experience that minimises customer friction whilst ensuring risk is properly mitigated.  We aspire to differentiate ourselves from the competition by operating in a safe way but making the experience of doing so seamless for the customer.

Keeping senior stakeholders including UKI/Group CEO's up to date on activities related to operational risk e.g high profile customer cases and seeking appropriate approval where required. 

Evaluating the effectiveness of existing risk triggers/interactions to ensure they operate correctly and are driving suitable outcomes for customers which adapt over time to the ever-evolving industry landscape.

Creating a culture of constant improvement to push the boundaries of the team forwards from a capability/skill perspective including working with third parties (e.g. Samaritans) to bring in expert opinion and specialist risk training.

Ensuring the implementation of new regulatory/strategic change/policy and ensuring they are designed & implemented successfully within the operation and that strong polices and controls are in place.  

Working closely with our compliance team to ensure that the activities of the teams within Operational Risk are delivered optimally and providing ongoing support with Gambling Commission activities e.g Annual evaluations / assurance statement / information requests.

Shaping the strategy and direction of the wider Customer Operations department as a key senior leader within the team and developing effective ways of working across the business to ensure effective implementation of future changes.

Support the development of wider business and group strategies for Safer Gambling and lead on the implementation of the output of key regulatory changes e.g Affordability / Gambling Act.

Ensure Risk Insights are extracted, understood and shared with stakeholders across the business to inform both short term trend analysis as well as act as a catalyst for further change.

When required acting as a senior escalation point, making direct contact with high profile customers  and taking appropriate action to protect the customer & PPB Business

Represent Customer Operations in UKI and/or Group risk & Compliance committees.

Acting as a champion of Safer Gambling within the business.

Monitor the industry and technology trends to keep the business up to date with the latest trends around Fraud, Verification, Affordability and other relevant technologies.

Work closely with colleagues in Sky Betting & Gaming to ensure closer alignment on key policies whilst respecting the differences between our brands,



Big Thinker: Constantly explores and analyses future scenarios and possibilities to help the Group respond to change and shape the future; drives self and others to pursue opportunities that will create sustainable value for PPB and the Group; contributes to the functional, the Paddy Power Betfair and the Group strategy, mapping and aligning efforts to strategic imperatives

Wins Together: Gains trust and support of others, generous with time, advice and knowledge; is able to establish and engage networks to get stuff done rather than depend on authority; seeks out opportunities to break down barriers and collaborate and partner across organisational boundaries.

Effective Communicator: Provides clarity on business goals; is effective in all types of communication; adjusts communication style to fit the audience; consistently communicates the mission, vision and values to inspire, energise and motivate others throughout PPB EUROPE and the Group; ensures others understand how their efforts positively impact the bigger picture; creates an environment that encourages effective communication and the sharing of diverse perspectives

Commercially Savvy: Makes it their business to be aware and anticipate emerging external factors and changing market dynamics; constantly explores and analyses future scenarios and possibilities to help PPB and the Group respond to change and shape the future; has deep understanding of business drivers and the industry to guide decisions and lead others

Nimble: Is energised by new and unfamiliar situations and quickly adapts; advocates active experimentation and encourages others to be agile in their approach; is adaptable and flexible when developing others encouraging them to learn quickly when faced with new situations and be open to new ideas and ways of working; proactively shares lessons learned across the organisation.

Talent Focused: Demonstrates a strong commitment to the development of talent at PPB and the Group;  recommends and supports development activities in preparation for future roles; invests time to coach and mentor others; builds and proactively manages development to ensure a pipeline of talent is in place; identifies and takes proactive steps to resolve current and future gaps in PPB's talent pool and succession plan; is a talent magnet, capable of identifying, attracting, selecting and developing top talent including and not shying away from  talent that goes beyond their own capabilities; finds and attracts diverse talent who have the critical capabilities needed by the organisation; works to create an organisation that is an attractive place to work



As a senior risk leader within an international customer facing company with a global outlook

Leading a large people operation ideally across multiple sites/countries.

Significant relevant experience in a risk based operational leadership role at a senior level within a heavily regulated industry

Operating at a level where communication with senior stakeholders is second nature.

Ideally experience from working within the industry and a deep awareness of the regulatory landscape.

Strategic thinker with experience delivering ongoing change into an operational function via actionable plans.

Track record of building successful relationships across organisational boundaries to positively influence people including peers, stakeholders and direct reports.

Highly analytical and able to communicate complex data into presentable updates that influence senior stakeholders.

Experience with managing complex issues / sensitive complaints with customers.

Team player able to inspire confidence in others with experience leading and developing high performing teams.

A broad knowledge of sport and betting would be preferable with strong commercial and strategic acumen.

Demonstrable experience of driving efficiency (including cost, use of technology, etc.) whilst delivering a “best in class” customer experience.

Ability to work to tight deadlines and manage expectations.


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Unit 1-4, Paddy Power, Power Tower, Belfield Office Park, Dublin, Dublin 4, Ireland, DUBLIN 4

This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing