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The RG Experience Manager for PPB will guide on implementing our RG customer experience and the optimisation of the operational processes supporting these. This role is integral to the successful delivery of the online RG strategy across our PPB functions, as we continue to enhance our identification methods, customer interactions and RG offering.
This is a key role for PPB, and the successful candidate should hold significant experience in delivering transformational change both cross functionally and cross jurisdictionally. The key elements of the role involve project and change management in a fast-moving environment.
Support the overall delivery of an industry-leading Responsible Gambling strategy for PPB.
Prioritise and drive cross functional work to design and deliver RG Customer Experience enhancements and implement initiatives to deliver process efficiencies and improvements.
Implement changes to improve our customers end to end RG experience, with a clear focus on impacting the customer journey positively.
Maintain positive internal relationships with key stakeholders, ensuring responsible gambling remains a strategic priority.
Drive a culture of continuous improvement through seeking out new and innovation ways of improving PPB responsible gambling offering.
Adapt at pace to support teams in delivering strategy priorities.
Guide a skilled team to ensure high performance and succession across the team. Identify underperformers and work on PDP plans to get them back on track, and identify others that need to stretch their abilities. Be responsible for fostering a culture of respect, change and learning amongst the team.
Preparation and delivery of presentations and updates for the department.
Role Model key behaviours to ensure high performance with opportunities to develop and grow key talent. Be accountable for fostering a culture of ownership, continual improvement and innovation.
Skills & Experience
Are you confident in pushing yourself and others with energy and eagerness to achieve results?
Do you make quality, long and short-term choices giving consideration to various inputs?
Can you think big, with the ability to explore and analyses future scenarios and possibilities to help PPB respond to change and shape the future?
Wins Together: Gains trust and support of others, generous with time, advice, knowledge and energy and considers impact on other parts of the business at all times.
Resilient: Creates a climate where people are curious, try out improvements, learn and adapt. Handles and manages crises effectively.
Game Changer: Encourages diverse thinking to promote and foster innovation.