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Delivery Manager – Responsible Gambling - 2344

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Delivery Manager – Responsible Gambling

  • Primary Location:
    Clonskeagh Office
  • Contract Type:
    Permanent
  • Employment Basis:
    Full-Time
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Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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Role Overview:

The RG Experience Manager for PPB will guide on implementing our RG customer experience and the optimisation of the operational processes supporting these. This role is integral to the successful delivery of the online RG strategy across our PPB functions, as we continue to enhance our identification methods, customer interactions and RG offering.

 

This is a key role for PPB, and the successful candidate should hold significant experience in delivering transformational change both cross functionally and cross jurisdictionally.  The key elements of the role involve project and change management in a fast-moving environment.

 

Key Responsibilities:

Support the overall delivery of an industry-leading Responsible Gambling strategy for PPB.

Prioritise and drive cross functional work to design and deliver RG Customer Experience enhancements and implement initiatives to deliver process efficiencies and improvements.

Implement changes to improve our customers end to end RG experience, with a clear focus on impacting the customer journey positively.

Maintain positive internal relationships with key stakeholders, ensuring responsible gambling remains a strategic priority.

Drive a culture of continuous improvement through seeking out new and innovation ways of improving PPB responsible gambling offering.

Adapt at pace to support teams in delivering strategy priorities.

Guide a skilled team to ensure high performance and succession across the team. Identify underperformers and work on PDP plans to get them back on track, and identify others that need to stretch their abilities. Be responsible for fostering a culture of respect, change and learning amongst the team.

Preparation and delivery of presentations and updates for the department.

Role Model key behaviours to ensure high performance with opportunities to develop and grow key talent. Be accountable for fostering a culture of ownership, continual improvement and innovation.

 

 Skills & Experience

  • 3 years+ experience in delivering strategic and change initiatives, impacting both internally and externally.
  • Prior knowledge of the industry and particularly safer gambling is preferable.
  • Proven experience in development and implementation of process improvements in a similar environment.
  • Experience collaborating cross functionally and working directly with key stakeholders in delivering change.
  • Strong critical skills and demonstrated problem solving skills. Strong written & verbal communication skills including the ability to deliver succinct and on-point messages to Group Leadership.
  • High energy and drive, and flexible enough to work in an entrepreneurial, dynamic and changing environment.
  • Excellent professional who is hard working, flexible and able to act under pressure and on own initiative.
  • Are you an effective communicator in a variety of settings: one-on-one, small and large groups and among diverse styles and roles?

Behavioural Competencies

Are you confident in pushing yourself and others with energy and eagerness to achieve results?
Do you make quality, long and short-term choices giving consideration to various inputs?
Can you think big, with the ability to explore and analyses future scenarios and possibilities to help PPB respond to change and shape the future?
Wins Together: Gains trust and support of others, generous with time, advice, knowledge and energy and considers impact on other parts of the business at all times.
Resilient: Creates a climate where people are curious, try out improvements, learn and adapt. Handles and manages crises effectively.
Game Changer: Encourages diverse thinking to promote and foster innovation.


 
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Location
Clonskeagh Office
Unit 1-4, Paddy Power, Power Tower, Belfield Office Park, Beech Hill Road, Dublin, Dublin 4, Ireland, DUBLIN 4
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This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing