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Customer Service Agent (Full-time) Fixed Term Contract - 0454

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Customer Service Agent (Full-time) Fixed Term Contract

  • Primary Location:
    Malta
  • Contract Type:
    Fixed Term Contract
  • Employment Basis:
    Full-Time
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Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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Do you want to get your foot in the door of an amazing, vibrant, constantly evolving, technologically advanced, industry leading company?

We offer a fantastic working environment, flexible working arrangements, excellent training and a wide range of career progression opportunities.

We are looking for people with great energy and an enthusiasm to provide fantastic support to our customers while gaining a wealth of experience and skills.

You will be supported with full training, regular feedback and rewarded with a clearly defined pay structure and quarterly bonus.

We have exciting opportunities for roles in our Customer Service Department, supporting customers over messenger and social media, and also taking bets from customers over phone.

  • We value diversity in our team.
  • You don't have to know about football or betting, but you do have to be customer obsessed, and love to learn!
  • Experience in delighting customers in any environment is hugely beneficial.
  • You also need to have fluent English communication skills, both written and spoken and be comfortable with using technology.
  • Our customers need our help across evenings and weekends, so we work a flexible shift pattern.

We have amazing internal opportunities here at PPB, Many of our team members that originally joined the company as Customer Support Agents have successfully moved cross-functionally having being snapped up by teams such as; Marketing, Trading, HR, IT, Commercial, and Security to name just a few.

Could this be the start of your exciting new career? Apply now and let's get started!


 
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Location
Malta
Triq Kapillan Mifsud, St. Venera, Malta, SVR 1851
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This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing