Pizza and Drinks Fridays
Based in Dublin
Want to be part of a Market Leading Customer Support Team?? Where you'll get the opportunity to work with a Dynamic and Forward-thinking team, and have awesome managers that help and support your career growth?? As well as having some fun on the way 😊
As a Customer Service Agent, you'll form part of our International Customer Service Operator Team to help manage all aspects of the PPB customer experience. Role holders will need to show a high level of adaptability to different products and be able to acclimatize to varying communication channels (such as Live chat, phone, email, telephone betting, social media etc.).
What you'll be doing…
What we're looking for…
Do you have excellent communication skills in Spanish and English – both written and oral?
Do you have Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts?
Do you have experience of using Microsoft Word, Excel and the Internet and good general keyboard skills?
Do you have excellent interpersonal skills, with the ability to deal effectively and professionally with customers?
Can you show initiative, suggesting ways to improve the PPB customer experience?
Do you have a flexible approach to working in a dynamic and often hectic environment?
Do you have a high level of customer service orientation, with proven ability to see problems through to their resolution?
The Recruitment Process:
1st Stage - Online Video + Games Assessment
If your Application is successful, you'll receive an email invitation to our HireVue Assessment Platform. You can also opt into our SMS System, so you can receive the invite via Text Message or WhatsApp please follow the link below:
What to expect:
This is a unique opportunity to bring your application to life and stand out from a pile of CVs. A video will represent you much better than a paper cover letter attached to your CV. You can choose the time and place, and you can arrange to respond to questions at your own convenience.
2nd Stage – Assessment Centre (either Remote or in person)
Better Flexibility For You
All our live jobs champion hybrid working, offering a flexible blend of home and office working with full autonomy to decide how many times you travel into the office each quarter.
Looking for a remote role? Let’s chat – we’re open to discussing remote working for all our live jobs.
We are an inclusive employer and we encourage people from all backgrounds. Flexible working is our way of working! We're a diverse workforce and therefore a 'one size fits all' approach isn't necessarily best. Whatever your personal needs may be, let's have a chat and see how we can accommodate them.