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Customer Marketing Executive - 4140

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Customer Marketing Executive

  • Primary Location:
    Clonskeagh Office, Hammersmith Office
  • Contract Type:
    Permanent
  • Employment Basis:
    Full-Time
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Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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The Role...

Do you have CRM experience?  Do you understand the implementation of advanced customer segmentation?

Your key purpose within this role is to contribute to the delivery of all Paddy Power's (PP) Online (Gaming) CRM communication in the UK and Ireland. You will look after the full customer communications process from assisting with the scheduling, project management, asset creation and supply to generating reports and communicating with stakeholders. You'll be supporting delivery of communications to Gaming customers across all life stages.

What you'll be doing...

Do you have experience using project management tools such as Trello, Confluence etc.?

  • Support  scheduling, project management and performance reporting of all communications to PP Gaming customers
    • Acting as main point of contact 
    • Working closely with different teams to deliver exciting on brand content (both visual and copy).
  • Delivering flawless execution of campaign plans ensuring milestones are met and work is accurate and on time
  • Work closely with other PP teams to ensure the campaign content is correct and requirements are met
  • Contribute to monthly reporting for Customer Marketing KPIs which focuses on increasing engagement and retention of Gaming customers.

 

What we're looking for...

Do you have knowledge of CRM systems and processes (ESP software, planning tools & Excel)? Would you consider yourself to be Customer centric?

Other areas of expertise would include;

  • Previous experience working with segmentation and campaign targeting would be great!
  • Data literate and comfortable in using data to make better decisions
  • Ability to work with raw data to analyse campaigns and draw useful conclusions.
  • Knowledge and experience of using Google Analytics and/or Looker.
  • Ideally good knowledge of sports, online gaming or gambling

 


 
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Location
Unit 1-4, Paddy Power, Power Tower, Belfield Office Park, Dublin, Dublin 4, Ireland, DUBLIN 4
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This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing