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Customer Due Diligence Executive - 3788


Customer Due Diligence Executive

  • Primary Location:
    Clonskeagh Office, Hammersmith Office, Malta
  • Contract Type:
  • Employment Basis:

Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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The Role

Paddy Power Betfair (PPB) require a Customer Due Diligence (CDD) executive to join the CDD Operations Team. A fantastic opportunity for a CDD Executive to play a key role in safeguarding both our customers and the business here at PPB.

The CDD executive will carry out and document detailed investigations and analysis of individual customer accounts to identify potential money laundering and complete assessment of customer financial sustainability. The successful candidate will also be required to undertake direct customer contacts and support our customers through responsible gambling interactions. You will have experience of working within a due diligence or fraud department and have the confidence in making decisions and recommendations to management teams.


About the team

The CDD Team sits within our AML & Fraud Operations function. We are part of the Customer Operations Function and collaborate with stakeholders across the business in Customer Support, Fraud, Product, & Retail. The successful candidate will be required to work on a shift rotation basis 7 days a week, up to 10pm daily.


Key Responsibilities

  • Generate reporting and undertake in-depth transactional and behavioral reviews on customer accounts
  • Building customer profiles using internal and open sources, both in online & retail environment.
  • Diligently note all customer transactional data, known information and potential risks in an Enhanced Due Diligence (EDD) Document
  • Conducting Know Your Customer (KYC) & Responsible Gambling Interaction (RGI) calls in a concise and diligent manner
  • Make informed and prompt decisions on customer behaviour and transactional assessments to mitigate potential risk
  • Direct handling of customer escalations and documentation review
  • Dealing with referrals and escalations from other areas of the business in real time


Behavioral Competencies

  • Collaborates, is a team player - works with others across the organization to get things done
  • Decision Quality, makes quality, long and short-term decisions bearing in mind various inputs
  • Communicates Effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Nimble Learning, is agile and flexible. Learns quickly when faced with new situations

Technical Competencies

  • Strong understanding of data and information
  • Ability to multitask
  • Accuracy and attention to detail
  • Excellent problem-solving skills
  • Document writing
  • The ability to communicate risks in a simplified and concise manner

Education, Qualifications & Experience

  • 1+ years in a risk function would be desirable
  •  Knowledge of the payments, banking or e-gaming industry
  • Proficiency in MS Excel and Visio would be a distinct advantage
  • Working knowledge of Paddy Power Betfair suite of products
  • An AML/Compliance specific qualification, beneficial but not essential
  • Experience using risk detection system
  • 1+ years' Experience in a customer facing role (remote or non-remote)

Close map
Unit 1-4, Paddy Power, Power Tower, Belfield Office Park, Dublin, Dublin 4, Ireland, DUBLIN 4

This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing