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Business Analyst Change Delivery - 8259


Business Analyst Change Delivery

  • Primary Location:
    Clonskeagh Office
  • Contract Type:
  • Employment Basis:

Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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The Role…

As part of the Automation and Transformation function, the Change Delivery team lead key strategic projects and large scale transformational programs for Flutter UK&I Customer Operations (CO). The Change Delivery team is tasked with driving the realisation of the Customer Operations strategy through innovation, direction and expertise in process and project management.

This fast-paced operational Business Analyst role is essential to the smooth delivery of all our CO projects which can vary in size, subject matter, and complexity; meaning no two days are the same. Across the SkyBet, Paddy Power and Betfair brands we aim to deliver exceptional customer experiences while also ensuring we remain operationally efficient and regulatory compliant.  

What you will be doing…

  • Lead, own and drive transformational projects through problem solving and solution design
  • Document business objectives to clearly define scope and benefits for projects
  • Document and analyse business process flows so that robust To Be processes can be defined and implemented
  • Drive value add activities in process improvement and project delivery, ensuring that the added value is calculated accurately and reported accordingly
  • Communicate effectively to all stakeholders, including senior leaders within the business, to ensure clarity of roles and responsibilities and to ensure tasks are completed as required
  • Manage the relationships with development teams on behalf of the business in order to ensure consistency of approach and clarity of delivery
  • Manage and co-ordinate business owned tasks to ensure projects are delivered on time
  • Co-ordinate User Acceptance Testing to ensure the end to end To Be process is fully tested before going live
  • Creation of actionable project plans / roadmaps for project area of focus.
  • Co-ordinate Go Live with the respective development, IT and business teams to ensure projects go live seamlessly
  • Lead a continuous improvement mindset 

Technical Competencies:

  • Process Design
  • Project Management
  • Excellent problem solving skills
  • Business Analysis
  • Innovation
  • Stakeholder Management
  • Document writing
  • Communicating and Influencing


Behavioural Competencies 

  • Business Insights; has a nose for business, uses insights to impact commercial drivers. Is competitive
  • Ownership; owns projects and problems and is passionate about ensuring their successful and timely delivery / resolution.
  • Leadership; regularly leads multi functional teams through the resolution of complex problems and project blockers.
  • Collaborates; is a team player, works with others across the organisation to get things done 
  • Decision Quality; makes quality, long and short term decisions considering various inputs 
  • Communicates Effectively; develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences 
  • Nimble Learning; is agile and flexible. Learns quickly when faced with new situations 

What We're Looking For….

  • 2 years in a Business Analyst or project delivery role essential
  • Relevant degree qualification desirable
  • Formalised training in Business Analysis/Project Management or Lean Six Sigma qualification desirable
  • Customer obsessed mentality
  • eCommerce industry knowledge a plus
  • Proficiency in MS Excel and Visio would be a distinct advantage
  • There will be a requirement to travel as part of this role.

 ...What Will I Get In Return?!

  • Career Progression - 5 global brands in 3 continents = endless opportunities. We're a FTSE 100 with a start-up soul, so if you enjoy working in a fast-paced, innovative environment, you'll get on here. There are many directions your career can move in; whether it's gaining promotion within your existing team, or an international move.
  • Flexible Working - We play many roles in our busy lives; juggling family, fitness, work, study and community interests. Sometimes there just aren't enough hours in the day. Which got us thinking. Wouldn't it be great if we could play with time and fit in all the things that are important? Good news. You can. We have a host of flexible working options that are available to everyone at PPB.
  • Uncapped Holiday Allowance - Yes, you heard that right - UNCAPPED holiday!

The Fun Stuff:

  • Target 10% bonus
  • Pizza & beer/wine fridge Friday
  • Health & Wellbeing, with free classes such a yoga, bootcamp, running & cycling clubs etc.

The Boring Stuff:

  • Subsidised canteen
  • Pension/Flexible Financial Wellbeing
  • Private health insurance
  • Life assurance
  • Income protection

 Flexible Working Options:

  • Flexible Hours
  • Working From Home (Hybrid working)





Better Flexibility For You

All our live jobs champion hybrid working, offering a flexible blend of home and office working with full autonomy to decide how many times you travel into the office each quarter.

Looking for a remote role? Let’s chat – we’re open to discussing remote working for all our live jobs.

Inclusive Employer

We are an inclusive employer and we encourage people from all backgrounds. Flexible working is our way of working! We're a diverse workforce and therefore a 'one size fits all' approach isn't necessarily best. Whatever your personal needs may be, let's have a chat and see how we can accommodate them.

Close map
Clonskeagh Office
Unit 1-4, Paddy Power, Power Tower, Belfield Office Park, Dublin, Dublin 4, Ireland, DUBLIN 4

This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing