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Flutter is the world's largest sports betting, gaming and entertainment provider. We serve over thirteen million customers worldwide. Betfair is one of the key brands within the group. Betfair operates globally and gives online sports betting customers an unparalleled offer with its market-leading Exchange and Sportsbook providing consistent value, choice and innovation. We are well known for our insight-led approach to marketing and communicating with our customers around the world. Betfair is looking to grow its presence in Latin America and is planning to enter Colombia in the coming months.
As Head of Customer Experience, you'll be joining a small upstart local team based in Bogota and responsible for launching and growing Betfair in Colombia. This role will report into the Betfair Colombia General Manager.
What You'll Be Doing...
The successful candidate will own the local customer experience from day one of launch. This is a very hands-on role with responsibility for:
The ideal candidate will be a doer. S/he is comfortable managing the backend tools to set up and publish new promotional campaigns and/or content. S/he should also have strong commercial acumen. The role will require weekly liaising with central group functions in Europe and occasional travel to the UK and Ireland.
What We're Looking For....