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AML Operations Manager - 2615


AML Operations Manager

  • Primary Location:
    Clonskeagh Office, Hammersmith Office, Malta
  • Contract Type:
  • Employment Basis:

Flexible Working

(when applicable)

Shares Plan

Careers Progression

Global Mobility

Ongoing Learning

Pension Scheme

Health Insurance

Pizza and Drinks Fridays

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The Role:

Paddy Power Betfair (PPB) require an Operations Manager – Online and Corporate AML to join the Fraud and AML Operations Team. The role will have responsibility for matters relating to Anti-Money Laundering and Financial Crime in respect of both our personal and corporate accounts for our online business.

The AML Manager will be accountable for building out our operating model and team processes ensuring the team carry out and document detailed investigations to identify potential financial crime and complete assessments of customer financial sustainability. Additionally, the successful candidate will undertake a key advisory and guidance role within the team, also working closely with our commercial team regarding the efficient onboarding of more complex clients along with ongoing management of these relationships in a compliant manner.

The role will involve responsibility for 20+ staff in multiple locations and will be expected to drive high performance and quality within the team by setting and challenging processes and performance.


About the team

The AML Operations (Online & Corporate) Team sits within our AML & Fraud Operations function. We are part of the Customer Operations Function and collaborate with stakeholders across the business in Customer Support, Fraud, Product, & Retail. The team carry out and document detailed investigations and analysis of individual customer accounts to identify potential financial crime, counter terrorist financing, and ensure we remain compliant with regulatory obligations.

Key Responsibilities

  • Responsibility for the successful operation of the AML operations team and management of AML/Financial crime risks relating to our online business
  • Work in close collaboration with our colleagues within AML Compliance to ensure we successfully execute the requirements of our AML/CDD policies within the operation
  • Accountable for embedding and maintaining a robust onboarding and ongoing due diligence process on new and existing corporate accounts to ensure compliance with AML/KYC policies.
  • To review and investigate internal suspicious activity reports and escalate where required
  • Ownership of managing customer and internal stakeholder escalations relating to customer complaints from an AML online and non-personal account perspective.
  • Establishing and maintaining trusted relationships with our key commercial stakeholders to to facilitate accurate and efficient onboarding processes for our customers.
  • Providing proactive and professional advice and support to the business in relation to both personal and non-personal accounts.
  • Manage, lead and motivate to enhance the daily performance of the team in order to achieve/exceed business targets, whilst maintaining excellent customer experience.
  • Manage the implementation of new process and product releases to ensure team operational readiness.
  • Accountable for building out a robust framework for the monitoring, delivery and reporting of KPIs.
  • Working closely with the Fraud & AML senior management team, to ensure the successful implementation and execution of the function strategy
  • Collaborate with the wider Fraud & AML insights teams to ensure we continually evaluate our tools and processes
  • Develop and deliver on a framework to coach and guide the team on complex scenarios & escalations
  • Training & Staff development. Identify high performers and work with them to achieve their goals, including internal moves/promotions. Identify underperformers and work on PDP plans to get them back on track, and identify others that need to stretch their abilities. Be accountable for fostering a culture of respect, change and learning amongst the teams



Behavioural Competencies

  • Grows Talent: Places a high priority on the development of others and continuous learning; provides constructive feedback and real time coaching to support others development; recommends and facilitates activities and assignments that support others development; where relevant identifies successors and ensures they are ready for key roles
  • Big Thinker: Balances strategic objectives with day to day activities; drives efforts and initiatives which will have the greatest strategic impact; considers and explores scenarios and possibilities to help the team and/or organisation prepare and succeed in the future
  • Decision Quality: Makes quality, long and short-term decisions considering various inputs
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences


Technical Competencies

  • Strong understanding of data and information
  • Ability to multitask
  • Accuracy and attention to detail
  • Excellent problem-solving skills
  • Document writing

The ability to communicate risks in a simplified and concise manner


Education, Qualifications & Experience


  • Minimum of 5 years AML and / or Regulatory risk experience at a senior level
  • Compliance and / or Regulatory risk experience in enterprise environments – previous experience of the gambling sector would be advantageous but is not essential.
  • Strong understanding of online gambling environment, including regulatory requirements and risks relating to online account funding methods
  • Understanding of B2B/Non personal account management and risk in a gaming or financial sector
  • A leader who can demonstrate their ability to motivate staff and to strike the correct balance between the provision of excellent customer experience and risk.
  • Highly developed communication skills and an ability to build and maintain working relationships with the wider business.
  • Numerate with an analytical mind.
  • Ability to manage senior stakeholders in pressure situations to deliver results to tight deadlines.
  • Demonstrable experience of driving efficiency (including cost, use of technology, etc.) whilst delivering a “best in class” customer experience
  • Powerful influencing and problem solving skills with proven track record.
  • Educated to degree level, postgraduate qualification in Compliance or related field desirable.

Close map
Unit 1-4, Paddy Power, Power Tower, Belfield Office Park, Beech Hill Road, Dublin, Dublin 4, Ireland, DUBLIN 4

This is who we are

Paddy Power Betfair is an international sports betting and gaming operator, with a market-leading presence in the UK and Ireland, as well as a range of operations across Europe including Romania, Portugal and Malta.

We are online-led, mobile-led and sports-led: and our proprietary technology, unique products and innovative marketing all combine to offer a superb experience to our five million customers worldwide.

Our spirit, talent and ambition has taken us into the FTSE 100 index of the London Stock Exchange and we now employ over 7,000 people in sixteen locations across the globe; from Dublin to Los Angeles, and London to Melbourne. Our culture rewards innovation, teamwork and we like to stay fast-moving in a dynamic industry.

On a larger scale

We are part of Flutter Entertainment, a global sports betting, gaming and entertainment provider for over thirteen million customers worldwide.

Established in 2019, Flutter merged with The Stars Group in 2020. As the parent company Flutter Entertainment now has a host of brands that sit under it including Paddy Power and Betfair (PPB), Sky Betting and Gaming, PokerStars, Full Tilt Timeform, oddchecker, Sporting Life, SportsBet, Bet Easy in Australia, FOX Bet, TVG and FanDuel in the US.

Across the globe, Flutter employs over 14,000 people across more than 40 offices and over 600 retail sites. We pride ourselves on being a responsible operator, committed to making a positive contribution to the communities we operate within.

This is your Challenge

  • Delivering product at scale for over 5 million customers, 99,9% of transactions in less than a second
  • Our systems process more than 7 million transactions every day (more than all the European stock exchanges combined)
  • Deliver high transitional products, serving more than 2.5Bn calls a day
  • Diverse and up to date technical landscape to explore, leverage and innovate
  • The products you’ll develop will comply with ambitious uptime targets: less than 50 minutes downtime expected per year
  • Continuous Integration, Deployment and Testing